PRODUCT-SPECIFIC TERMS

These Product-Specific Terms apply to certain products offered by GOTSENT and form part of the GOTSENT Terms of Service. By placing an order for any product covered by these terms, you agree to be bound by them in addition to our Terms of Service, Privacy Policy, Shipping & Delivery Policy, and Refunds & Returns Policy.

Where there is any inconsistency, these Product-Specific Terms apply to the relevant product category.

1. Personalised and Customised Products

Personalisation is central to what makes a GOTSENT gift meaningful. Personalised items are prepared, engraved, and finished specifically for the intended recipient.

Because of this, personalised and customised products are subject to the following conditions.

Final Sale

All personalised, engraved, or customised orders are final once submitted.

Production begins shortly after payment is confirmed. As a result:

  • no edits

  • no cancellations

  • no changes to names, text, initials, dates, fonts, layouts, or design selections
    can be made once an order is placed.

Customers are responsible for reviewing all personalisation details carefully before checkout.

No Returns or Exchanges

Personalised and customised items are not eligible for:

  • change-of-mind returns

  • exchanges

  • refunds

This does not affect your rights under applicable consumer law where an item is faulty or not as described.

Spelling, Formatting and Customer Responsibility

Personalisation is engraved exactly as entered at checkout, including:

  • spelling

  • capitalisation

  • spacing

  • punctuation

  • accents

  • numbers and initials

GOTSENT is not responsible for errors provided by the customer.

Where a preview, mock-up, or proof is provided, production may commence once approval is given. Approved designs cannot be changed.

Quality and Engraving Variations

Engraving results are influenced by the natural characteristics of each material. Minor variations in colour, depth, texture, grain, or finish are normal and expected.

Previews are illustrative only. These variations are not considered defects.

Warranty for Personalised Items

If a personalised item has a manufacturing defect unrelated to personalisation choices, it may qualify for replacement in accordance with the product brand’s warranty.

Please contact us as soon as reasonably possible, and preferably within 7 days of delivery, if you believe your item is faulty.

2. Non-Personalised Products

Non-personalised products are subject to our standard Refunds & Returns Policy.

Change-of-mind returns may be accepted where eligibility criteria are met. Please refer to the Refunds & Returns Policy for full details.

3. Subscription Products

Where GOTSENT offers subscription-based products or services, additional terms may apply, including:

  • billing frequency

  • renewal terms

  • pause or cancellation conditions

  • minimum commitment periods

Subscription-specific details will be clearly disclosed on the relevant product page at the time of purchase and form part of these Product-Specific Terms.

4. Perishable and Consumable Products

Certain products, including food, consumables, or perishable items, may be subject to additional restrictions due to hygiene, safety, and quality requirements.

Unless required by law, perishable or consumable products are not eligible for change-of-mind returns once dispatched.

Specific handling, storage, delivery, and return conditions will be disclosed on the relevant product page where applicable.

5. Processing and Delivery for Product-Specific Items

Processing and delivery timeframes vary depending on the product type and shipping option selected.

Personalised items require additional processing time. Estimated timeframes are outlined in our Shipping & Delivery Policy and displayed at checkout.

All delivery timeframes are estimates only and may be affected by courier performance, destination, peak periods, or events outside our reasonable control.

6. Business Address Deliveries

For certain delivery services, including same-day delivery, customers delivering to a business or commercial address must ensure that access details and operating hours are provided where required.

GOTSENT is not responsible for failed or delayed deliveries due to business closures, restricted access, or incomplete delivery information.

7. Promotions and Limited Offers

Some products may be offered under limited-time promotions, campaigns, or special conditions.

Where applicable, additional terms will be disclosed on the relevant promotion or product page and form part of these Product-Specific Terms.

8. Updates to Product-Specific Terms

GOTSENT may update these Product-Specific Terms from time to time to reflect new product categories, operational changes, or legal requirements.

The most current version will always be available on our website. Continued purchase or use of applicable products constitutes acceptance of the updated terms.

9. Contact

If you have any questions about these Product-Specific Terms or whether they apply to a particular product, please contact us.

Ahhsemble Pty Ltd trading as GOTSENT
ABN 73 691 272 303
Ground Floor, 80 Dorcas Street, Southbank VIC 3006
Email: hello@gotsent.com.au
Phone: 1300 131 163


Last updated: 24 January 2026