GOTSENT operates this website and online store, including all related information, content, features, tools, products and services (the Services). GOTSENT is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, store and disclose your personal information when you visit, use, or make a purchase through the Services, participate in promotions or competitions, or otherwise communicate with us.
If there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to the collection, processing and disclosure of personal information.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Personal information means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.
Depending on how you interact with us, we may collect the following categories of personal information:
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Contact details such as name, billing address, shipping address, email address and phone number
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Payment and transaction information, including purchase history and payment confirmations (payment details are processed securely by third-party payment providers)
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Account information such as login details, preferences and settings
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Order and browsing activity, including items viewed, added to cart, purchased, returned or exchanged
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Communications with us, including customer support enquiries
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Device and usage information, including IP address, browser type, device identifiers and interactions with the Services
Sources of Personal Information
We collect personal information from:
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You directly, when you place an order, create an account, subscribe, enter a promotion or contact us
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Automatically, through cookies and similar technologies when you use the Services
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Service providers who support our operations, including Shopify and payment processors
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Marketing and analytics partners, where permitted by law
How We Use Your Personal Information
We may use personal information to:
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Provide, operate and improve the Services
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Process payments, fulfil orders and manage deliveries, returns and exchanges
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Communicate with you about orders, accounts, promotions, competitions or customer support
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Personalise your experience, including product recommendations
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Conduct marketing and advertising activities, including email marketing, promotions, retargeting and personalised advertising, where permitted by law
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Administer promotions, competitions and giveaways
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Detect, prevent and investigate fraud, misuse or unlawful activity
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Comply with legal obligations and enforce our policies
Marketing and Communications
By using the Services, you acknowledge that your personal information may be used for marketing and advertising purposes in accordance with applicable laws.
You may receive marketing communications from us where you have provided consent or where otherwise permitted by law. You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us.
Opting out of marketing communications will not affect transactional or service-related communications.
Cookies and Advertising Technologies
We use cookies, pixels and similar technologies to operate the Services, analyse usage, personalise content and support marketing and advertising activities.
You may manage cookie preferences through your browser settings. Where applicable, Global Privacy Control (GPC) signals will be respected in accordance with relevant privacy laws.
Disclosure of Personal Information
We may disclose personal information to:
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Shopify and third-party service providers who support our business operations
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Payment processors, logistics providers and customer support platforms
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Marketing and advertising partners for promotional activities
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Professional advisers, regulators or authorities where required by law
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Parties involved in a business transaction such as a merger or restructuring
International Transfers
Your personal information may be transferred, stored and processed outside your country of residence, including in countries where Shopify or our service providers operate.
Where required, we rely on recognised safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.
Data Retention and Security
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.
While we take reasonable steps to protect personal information, no system is completely secure and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have rights to:
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Access personal information we hold about you
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Request correction or deletion of personal information
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Object to or restrict certain processing activities
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Opt out of targeted advertising or data sharing
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Withdraw consent where processing is based on consent
We may need to verify your identity before responding to requests.
Children’s Privacy
The Services are not intended for children and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact
If you have any questions about this Privacy Policy or how we handle personal information, or if you wish to exercise your rights, please contact us:
Ahhsemble Pty Ltd trading as GOTSENT
Email: hello@gotsent.com.au
Phone: 1300 131 163
Business address: Ground Floor, 80 Dorcas Street, Southbank VIC 3006, Australia
